Privacy Policy

Last updated: September 17, 2026

This Privacy Policy explains how SIMONÉ Fragrance, Inc. ("SIMONÉ," "we," "us") collects, uses and shares information when you visit simonefragrance.com, place an order, or subscribe to a recurring delivery. By using our site you agree to the practices described here.

Information we collect

Information you give us. When you place an order or create an account we collect your name, email address, phone number, shipping and billing address, and order history. If you contact us, we keep the messages you send and our replies.

Payment information. Card payments are processed by Shopify Payments and other payment providers. We do not store full card numbers on our systems. We may receive limited details such as the card type, the last four digits and the billing postal code.

Subscription information. If you start a recurring delivery, our subscription provider stores your plan, delivery frequency, next billing date and a payment token so future orders can be charged.

Information collected automatically. When you browse the site we collect device and usage data such as IP address, browser type, operating system, referring pages, the pages you view and how you interact with them. This is collected through cookies, pixels and similar technologies.

How we use information

To process, fulfil and ship your orders, and to bill recurring subscription deliveries
To send order confirmations, shipping notifications and subscription reminders
To respond to support requests
To send marketing emails and text messages where you have opted in
To personalise the site, measure and improve our advertising, and understand how the site is used
To detect and prevent fraud, abuse and chargebacks
To meet our legal, tax and accounting obligations

How we share information

We do not sell your personal information for money. We share it with service providers who need it to run the business, including:

Shopify, which hosts our store and processes payments
Our subscription provider, which manages recurring plans and billing
Shipping and fulfilment partners, which deliver your order and provide tracking
Email and SMS platforms, which send the messages you have opted in to receive
Analytics and advertising platforms, which help us measure and target advertising

We may also disclose information when required by law, to enforce our terms, or in connection with a merger, acquisition or sale of assets.

Cookies and advertising

We use cookies, pixels and similar technologies to keep your cart, remember preferences, measure site performance and show you relevant advertising on other platforms. Some of this activity may be considered "sharing" or a "sale" of personal information for targeted advertising under certain state privacy laws. You can opt out using the link on our Your Privacy Choices page, or by using your browser settings and any Global Privacy Control signal your browser sends.

Email and text message marketing

If you opt in, we send marketing emails and text messages about new scents, offers and your subscription. Message and data rates may apply, and message frequency varies. You can unsubscribe from email at any time using the link at the bottom of any message, and stop text messages by replying STOP. Opting out of marketing does not stop transactional messages such as order confirmations, shipping updates and subscription renewal notices.

How long we keep information

We keep order and transaction records for as long as needed to provide the service and to meet our legal, tax and accounting obligations. Marketing contact details are kept until you opt out or ask us to delete them.

Your rights

Depending on where you live, you may have the right to request a copy of the personal information we hold about you, to have it corrected or deleted, to opt out of targeted advertising, and not to be discriminated against for exercising these rights. To make a request, email hello@simonefragrance.com from the address on your order. We may need to verify your identity before we can act on a request.

Children

Our site and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy as our business or the law changes. The date at the top shows when it was last revised, and the current version always appears on this page.