We're Here to Help

Questions about an order, your subscription, or anything else — reach us below, or find quick answers in our FAQ.

Log In to Your Account View order history, addresses, and saved details Manage Subscription Pause, skip, swap scents, or cancel anytime Email Us Directly hello@simonefragrance.com
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Mailing Address
4101 East 12th Avenue, Suite A4
Tampa, Florida 33605
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Frequently Asked Questions
Orders & Shipping
Orders are processed within 1–2 business days. Once shipped, standard delivery within the U.S. typically takes 3–7 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.
Currently we ship within the United States. We're working on expanding internationally — sign up for our newsletter to be notified when new regions become available.
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also log in to your account above to view real-time order status at any time.
We're sorry! Please contact us within 7 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or refund.
Managing Your Subscription
Log in to your account and select "Manage Subscription" above. From your subscription dashboard you can pause, skip an upcoming delivery, change your scent, update your delivery frequency, or cancel entirely — anytime, no fees.
Yes — you can swap your Desire Oil scent for any future delivery from your subscription dashboard. Changes made before your next billing date will apply to your upcoming order.
Your subscription bills automatically on the same date each cycle. You can view your exact next billing date, and update your payment method, from your subscription dashboard.
No. Once you cancel from your subscription dashboard, no further charges will be made and no future deliveries will be sent. Cancellation takes effect immediately.
Returns & Refunds
We offer a 30-day money-back guarantee on your first order. If Desire Oil isn't for you, contact us within 30 days of delivery for a full refund — no questions asked.
Once approved, refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.
In most cases, no return shipment is required for our satisfaction guarantee. Just reach out to our team and we'll walk you through the simple process.
Product Questions
Spray onto clean, moisturized skin, focusing on pulse points and anywhere you want to be felt. For external use only.
Yes. All Simone products are cruelty-free and never tested on animals.
Yes — our bottles and packaging are recyclable. We're committed to reducing our environmental footprint as we grow.

Still have questions? Email us anytime at hello@simonefragrance.com — we typically respond within 1 business day.